Finance & Equity Loans - National Provider Number 51926

Cultural Diversity and Problem Solving Combo Pack  - 7.5 CPD 


The Cultural Diversity and Problem Solving Combo Pack combines the following two Elective CPD topics:

Understanding Cultural Diversity in the Workplace - CPD Approval Number:  FENTON 59 

Professionalism in client and customer service means different things to different people, but all of them are worthy of your time, respect and attention. When you acknowledge and respect diversity, you have a greater opportunity to attract and retain a diverse range of clients, build better rapport with them and increase client satisfaction. This is particularly relevant and essential to your role as a real estate professional in Western Australia. You can improve client engagement and satisfaction by developing your cultural competence to better understand the different needs and expectations of diverse groups of customers.  This course will give you the knowledge to communicate appropriately with culturally and linguistically diverse customers, clients, their families and the wider community.

Solving Problems in the Workplace - CPD Approval Number: FENTON 70 

We encounter problems and make decisions every day. Some problems are simple and the solution is readily apparent, while other problems are more complex and we must weigh multiple potential solutions as we make our decision.In this course, participants will learn a three-phase problem solving process that you can apply to any situation. Participants will learn how to apply a range of techniques to define problems, identify root causes and identify and analyse potential solutions.  Participants will also learn techniques for creative thinking, how to make good group decisions, and ways to follow up on and evaluate decisions.

Completion of these two short courses meets the requirement to complete 7 Elective CPD points.  This is a great option for those looking for a variety of CPD content in one session.   To book this combo pack select the 'Cultural Diversity and Problem Solving Combo Pack' from the booking form dropdown box.

Earning Your 7 Elective CPD Points for 2020 : 

To qualify for your 2020 CPD points, you must start and complete your course in 2020. 

Course access: 
Courses must be completed within 14 days of purchase.
Course access expires 14 days after purchase. (Course access can be extended for a fee of $99 per 14 days )
Courses are valid as Elective CPD for the 2021 CPD year.
Certificates will be issued and points lodged with DMIRS within 7 days of completion.
Course fees are non-refundable and non-transferable after purchase.