Managing Customer Service





The need for leading, promoting, and enhancing a customer-focused culture is essential within every organisation. This comprehensive customer service  course will provide you with an opportunity to explore your responsibilities to the customers service function within your organisation.  As you discuss the various skills and techniques, you will draw from your own personal and varied experiences to share elements of reward and challenge. Consider this course as a re-energizing time to build and expand from where you are now.  

The course is presented in 2 modules:

Module 1 - Critical Elements of Customer Service
Module 2 - Managing Customer Service

You'll learn to:

Recognize that service delivery is an individual response value
Understand how an individual’s behavior impacts the behavior of others
Develop more confidence and skill as a problem-solver
Communicate more assertively and effectively
Make customer service a team approach
Identify ways to establish links between excellence in customer service and your business practices and policies.
Develop the skills and practices that are essential elements of a customer service focused manager.
Recognise what employees are looking for to be truly engaged.
Recognise who the customers are and what they are looking for.
Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.

 
ONLINE COURSE

Duration -  8 hours (online)
CPD Points for Real Estate in WA:  7 Elective CPD points
Cost for Real Estate CPD Students:  $179 incl. GST
Cost for General Public Students : $199 incl. GST
What's included:  personal login giving you access to the course content until 20th December 2017.  Your personal login details will be emailed to you within 24 hours of cleared payment.

If you would like us to lodge your 7 CPD points with the Department of Commerce in WA for the 2017 CPD Year, you MUST complete your CPD course with us by the 20th December 2017.  Our offices are CLOSED from 22nd December 2017 until 15th January 2018. 


Booking Procedure:  To book into this online course go to the booking page via the book here button below and select the online course.  Once your booking is received you will receive full instructions and your login by email within 24 business hours.


  VIEW THE FULL LIST OF ONLINE CPD WORKSHOPS HERE

     



 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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We specialise in CPD for the following Professional Bodies:

Department of  Commerce WA (Real Estate CPD)