Finance & Equity Loans - National Provider Number 51926

Managing Customer Service

The need for leading, promoting, and enhancing a customer-focused culture is essential within every organisation. This comprehensive customer service  course will provide you with an opportunity to explore your responsibilities to the customers service function within your organisation.  As you discuss the various skills and techniques, you will draw from your own personal and varied experiences to share elements of reward and challenge. Consider this course as a re-energizing time to build and expand from where you are now.  

The course is presented in 2 modules:

Module 1 - Critical Elements of Customer Service
Module 2 - Managing Customer Service

You'll learn to:

Recognize that service delivery is an individual response value
Understand how an individual’s behavior impacts the behavior of others
Develop more confidence and skill as a problem-solver
Communicate more assertively and effectively
Make customer service a team approach
Identify ways to establish links between excellence in customer service and your business practices and policies.
Develop the skills and practices that are essential elements of a customer service focused manager.
Recognise what employees are looking for to be truly engaged.
Recognise who the customers are and what they are looking for.
Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.


  • Course Details:
  • Duration -  10 hours (online)
  • CPD Points for Real Estate in WA:  7 Elective CPD points
  • Cost for Real Estate CPD Students:  $179 incl. GST
  • What's included:  personal login giving you access to the course content until 21st December 2018.  Youpersonal login details will be emailed to you within 1 business day.  All course purchases are non-refundable. You must begin and complete your course in the same calendar year if you wish to claim CPD points for that year.
    A Certification of Completion will be issued upon completion of the course.

  • Booking Procedure:  To book into this online course go to the booking page via the 'book here' button below and select the online course.  Once your booking is received you will receive full instructions and your login by email within 1 business day.
  • CPD Course Code: FENTON 31