Conflict Resolution - Dealing with Difficult People


All of us experience conflicts. We argue with our spouses, disagree with our friends, and sometimes even quarrel with strangers at a football game. At times we lose sight of the fact that all this conflict is normal. So long as people are individuals there will be the potential for conflict. Since you can't prevent conflict the most important thing is to learn how to handle or manage it in productive ways. What is critical for resolving conflict is developing an understanding of, and a trust in, shared goals. It requires openness, discipline, and creativity. Showing respect for other people and not blaming them enables people to work for mutual benefit.

There are no magical phrases or simple procedures for managing conflict. However, there are several strategies for coping with conflict. Knowing when and how to use these techniques can make you a more effective leader.

These are the skills that you will develop during this online Conflict Resolution workshop........

The course is divided into 2 modules -

Module 1 - Dealing with Difficult People and Situations
Module 2 - Getting Along in the Workplace

You'll Learn to: 

  • Recognise how your own attitudes and actions impact on others.
  • Find new and effective techniques for managing negative emotions.
  • Develop coping strategies for dealing with difficult people and difficult situations.
  • Identify those times when you have the right to walk away from a difficult situation.
  • Learn some techniques for managing and dealing with anger.
    Understand what conflict is and how it can escalate.
    Recognise the most common conflict resolution styles and when to use them.

    Course Details:

  • Duration -  8 hours (online)
  • CPD Points for Real Estate in WA:  7 Elective CPD points
  • Cost for Real Estate CPD Students:  $179 incl. GST
  • Cost for General Public Students : $199 incl. GST
    What's included:  personal login giving you access to the course content until 20th December 2017.  Youpersonal login details will be emailed to you within 24 hours of cleared payment.
  • If you would like us to lodge your 7 CPD points with the Department of Commerce in WA for the 2017 CPD Year, you MUST complete your CPD course with us by the 20th December 2017.  Our offices are CLOSED from 22nd December 2017 until 15th January 2018. 

  • Booking Procedure:  To book into this online course go to the booking page via the 'book here' button below and select the online course.  Once your booking is received you will receive full instructions and your login by email within 24 hours.








































































































































































We specialise in CPD for the following Professional Bodies:

Department of  Commerce WA (Real Estate CPD)