Finance & Equity Loans - National Provider Number 51926

Conflict Resolution 


Everyone will experience conflict in the workplace at some point in time.  As a real estate professional, dealing with clients, customers and the general public – there is always the potential for conflict and difficult situations.  Since you can't prevent conflict the most important thing is to learn how to handle or manage it in productive ways. 

There are no magical phrases or simple procedures for managing conflict. However, there are several strategies for coping with conflict. Knowing when and how to use these techniques can make you a more effective problem solver in the workplace.

These are the skills that you will develop during this online Conflict Resolution course........

You'll Learn to: 

Learning Outcomes:
    • Recognise how your own attitudes and actions impact on others.
    • Find new and effective techniques for managing negative emotions.
    • Develop coping strategies for dealing with difficult people and difficult situations.
    • Identify those times when you have the right to walk away from a difficult situation.
    • Learn some techniques for managing and dealing with anger.
    • Understand what conflict is and how it can escalate.
    • Recognise the most common conflict resolution styles and when to use them.
    • Develop effective techniques for intervention strategies.
    • Strengthen staff trust and morale by improving their ability to deal with conflict.
    • Become more confident of your ability to manage conflicts to enhance productivity and performance.
    • Understand and implement ADR - Alternative Dispute Resolution.

  • Course Details:
  • Duration -  10 hours (online)
  • CPD Points for Real Estate in WA:  7 Elective CPD points
  • Cost for Real Estate CPD Students:  $179 incl. GST
  • What's included:  personal login giving you access to the course content until 21st December 2018.  Youpersonal login details will be emailed to you within 1 business day.  All course purchases are non-refundable. You must begin and complete your course in the same calendar year if you wish to claim CPD points for that year.
    A Certification of Completion will be issued upon completion of the course.

  • Booking Procedure:  To book into this online course go to the booking page via the 'book here' button below and select the online course.  Once your booking is received you will receive full instructions and your login by email within 1 business day.
    Course Code: FENTON45